Contact us with Patchs
You can contact a doctor, nurse or other healthcare professional online using a website called Patchs.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- use the Patchs service
- phone us on 01744 621120
When you get in touch, please be prepared to give brief details to the receptionist so that she/he can arrange for you to be seen appropriately or the same day.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Patchs service
- phone us on 01744 621120
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
We currently do not have electronic examination couches in our clinicians rooms, but if this is required for any patient we have the availability to use another room in the practice that does have this facility. Please make the clinicians aware if you need this.
Get medical advice from a nurse
To ask a non-urgent medical question:
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Other ways to get help
Doctor consultations
- Monday 8:30am to 12:30pm then 1:30pm to 5:30pm
- Tuesday, 8:30am to 12:30pm then 3:30pm to 5:30pm
- Wednesday, 8:30am to 12:30pm then 3:30pm to 5:30pm
- Thursday, 8:30am to 12:30pm then 3:30pm to 5:30pm
- Friday, 8:30am to 12:30pm then 3:30pm to 5:30pm
Nurse consultations
- Monday, 9:30am to 12:30pm then 1:30pm to 5:30pm
- Tuesday, 9:30am to 12:30pm then 1:30pm to 5:30pm
- Wednesday, 9am to 12:30pm then 1:30pm to 5:30pm
- Thursday, 9am to 12:30pm then 1:30pm to 5:30pm
- Friday, no nurse appointments
Extended hours appointments
Phoenix Medical Centre will be offering the following appointments on a weekly basis:
- Monday, 7:15pm, 7:30pm, 7:45pm and 8pm
- Wednesday, 8:15pm, 8:30pm and 8:45pm
The appointments will be held at Parkfield Surgery, Lowe House HCRC, 103 Crab Street, St Helens, Merseyside, WA10 2DJ
The service is being delivered by St Helens rota. Between 8am and 6:30pm, Monday to Friday you can contact the surgery for an appointment on this service or alternatively ring rota directly on 01744 673 815 who can book an appointment for you.
Student doctors
At times we may ask if you are happy for a student doctor to sit in on your consultation as part of their training. You are quite welcome to decline this request if you prefer and should state this at the time.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01744 621120 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You cannot request a particular doctor to make a home visit as this is an emergency service, so it will be the doctor that is available at that time only.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.